Everything we do at Kleen Bathrooms is intended to save you time. From our online quoting, scheduling and billing to our fast and responsive communications to our one-question customer-satisfaction survey. Your time is important to you, and that makes it important to us!
Everything we do at Kleen Bathrooms is intended to keep you safe. From rigorous background checks of our cleaners to carefully selecting the cleaning products we bring into your home to utilizing the most advanced SSL technology to protect your data. Your safety and security are important to you, and that makes it important to us!
Everything we do at Kleen Bathrooms is intended to provide the highest quality service. From online chat to convenient online billing to customer-focused employees who want your experience to be the best it can be. High-quality service is important to you, and that makes it important to us!
We’re different than other cleaning services. We believe you should pay only for what you want from a cleaning service. At Kleen Bathrooms we hold ourselves to the highest standards and work hard to meet our commitments.
We work hard to communicate clearly with our customers and team members. We want happy customers and happy team members, and treat everyone with kindness and respect. Life happens and issues will come up that will require us to make good on our promises, and make good we will.
We have developed a simple evaluation system that allows direct feedback from our customers to our cleaners. After every service call, we will send you a one-question service asking you to rate our work. This information is tracked by cleaner– and over time cleaners earn a running average much like online reviews. Our reward systems honor those cleaners who accumulate stellar evaluations.
Here’s the simple survey question you will be asked to answer after each visit, via secured, confidential email reply:
How would you rate our most recent service visit?
Our company standards expect that every interaction between a customer and a team member will result in the customer with a happy face. If not, we all have a frowny face until we make it right.
Other companies consider an OK face to be just that, OK. Not at Kleen Bathrooms. We see this as a sign that we missed something that must be addressed – and address it we will.
Alarms go off at our place whenever a customer selects this face! We obviously missed something significant and need all hands on deck to get it fixed – and fix it we will.